Restore soft-deleted record
An administrator restores a previously soft-deleted record, returning it to active status.
When this happens: Admin finds the record via Show Deleted filter and clicks Restore.
Step by step
- 1
On a list view, enables Show Deleted toggle.
Archived records appear with visual distinction: strikethrough/dimmed text, Deleted badge, showing DeletedAt and DeletedBy.
- 2
Locates the record to restore. Clicks Restore (from list view action or from the record detail page).
EasyCRM checks: if the record has a required parent (e.g. Contact — Company), checks that the parent is not also deleted. EasyCRM restores: clears
IsDeleted,DeletedAt,DeletedBy. Record reappears in normal list views, searches, and reports.
If something goes wrong
Parent also deleted
Contact's parent Company is also deleted. The parent Company '[Name]' is also deleted. Restore it first
Good to know
- Only Admin can restore soft-deleted records.
- Parent record must be active before a child can be restored.