Purge deleted records
An administrator permanently (hard) deletes a soft-deleted record and all its exclusively-owned related data. This is irreversible.
When this happens: Admin clicks Purge on a soft-deleted record.
Step by step
- 1
On a soft-deleted record's detail page, clicks Purge.
EasyCRM shows impact summary: This will permanently and irreversibly delete this record and all its data: — [N] activities — [N] attachments — [N] entity-specific links References from other records will be nullified (e.g. Opportunity.Contact — NULL) Requires Admin to type the record's identifier (name, number) to confirm.
- 2
Types the identifier. Clicks Purge.
Permanently deletes: record, exclusively-owned activities, activity-entity links, attachments. Nullifies references: Opportunity.Contact, Quote.Contact, etc. Audit log entry:
Purge(preserves entity type, entity ID, entity name in the audit record).
If something goes wrong
Identifier mismatch
Types wrong identifier. Identifier does not match. Operation cancelled
Good to know
- Purge is irreversible.
- Only Admin can purge records.
- Audit log entry preserved after purge (entity ID and name in audit survive).
- References from other records are nullified, not cascaded.