View and search audit log
An administrator views, searches, and filters the system-wide audit log to investigate changes, access events, and security incidents.
When this happens: Admin navigates to Admin — Audit Log.
Step by step
- 1
Go to Admin — Audit Log.
EasyCRM shows the audit log table in reverse chronological order (newest first). Columns: Timestamp, User, Action, Entity Type, Entity Name, IP Address. Cursor-based pagination.
- 2
Apply filters: Date Range = Last 7 days, Action = Delete, Entity Type = Contact.
Refreshes the list with matching entries.
- 3
Click an entry row to expand it.
EasyCRM shows full details: field-level changes (old — new), user agent, metadata (e.g. Bulk operation ID).
- 4
Click the Entity Name link — navigates to the entity detail page.
Other paths
View entity-level audit history
On any entity detail page (Contact, Company, Lead, etc.), clicks the Audit History tab. EasyCRM shows only audit entries for that specific record. Same expandable detail format. Visible to: entity owner, owner's management chain, Admin.
Export audit log
Click Export — CSV or JSON. EasyCRM exports filtered results (max 100,000 entries per export). Background job for large exports. Download link provided. Audit entry: Export logged.
Search archived records
Apply date range older than the archive threshold (default: 1 year). EasyCRM looks up cold/archive storage. Warning: Searching archived records. Results may take longer
If something goes wrong
Entity deleted
Click entity name link for a purged record. This record has been permanently deleted No navigation possible; audit entry preserved.
Good to know
- Audit log is append-only. No update or delete allowed.
- Field-level changes show old and new values. Sensitive fields (passwords, tokens) redacted.
- Retention: 7 years default (configurable 1–10 years). Records older than archive threshold moved to cold storage.
- Cursor-based pagination (no offset jumping).
- Export max: 100,000 entries per export.