EasyCRM

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User guide
Authentication & Access Control
  • User login
  • MFA enrollment
  • Password reset (self-service)
  • Admin creates user account
  • Admin changes user role
  • Deactivate or reactivate user
  • Change own password
  • Admin force-logout or MFA reset
  • Social login registration & sign-in
Contacts & Companies
  • Create company
  • Create contact
  • Detect and merge duplicate contacts
  • Detect and merge duplicate companies
  • Import contacts or companies via CSV
  • Export list view data
  • Delete company with cascade
Leads & Sales Pipeline
  • Create & qualify lead
  • Assign leads (manual & self-assignment)
  • Convert lead to opportunity
  • Move opportunity through pipeline stages
  • Close opportunity — won
  • Close opportunity — lost
  • Reopen closed opportunity
Deals, Quotes & Invoicing
  • Manage product catalog
  • Create quote on opportunity
  • Discount approval workflow
  • Approve or reject quote discount
  • Send and track quote
  • Convert quote to invoice
  • Record payment on invoice
Customer Support & Ticketing
  • Create support ticket
  • Assign and work ticket
  • Resolve and close ticket
  • Reopen ticket
  • Merge duplicate tickets
Marketing Automation
  • Create and manage campaign
  • Create and manage email templates
  • Execute drip sequence
  • Publish landing page and capture leads
  • Configure lead scoring rules
  • Landing page form submission (public)
Activity Tracking & Tasks
  • Log activity (call, email, meeting, note)
  • Manage tasks
  • View entity activity timeline
  • Quick-log from entity detail page
  • Link synced email to CRM records
Reporting & Dashboards
  • View role-based dashboard
  • Customize dashboard layout
  • Build custom report
  • Schedule and deliver report
Integrations
  • Connect email account (oauth 2.0)
  • Email sync and auto-link
  • Calendar sync
  • Click-to-call
  • Stripe payment webhooks
  • Configure outbound webhooks
Notifications & Alerts
  • Deliver in-app and email notification
  • Manage notification preferences
  • Admin configures global notification settings
Audit, Compliance & Security
  • View and search audit log
  • GDPR data export (right of access)
  • Anonymize contact (right to erasure)
  • Manage contact consent
System Configuration
  • Manage custom fields
  • Configure system settings
  • Global search
  • Execute bulk operations
  • Restore soft-deleted record
  • Purge deleted records
Social CRM Integration
  • Connect social media account (oauth 2.0)
  • Enrich contact with social profile
  • Configure social listening rule
  • Ingest social mentions (system)
  • Capture social lead from mention or dm or lead ad
  • Convert social mention to support ticket
  • Engage from CRM (reply or dm or comment)
  • Schedule and publish social post
  • Attribute social engagement to campaign
  • Disconnect or revoke social account
User guide›Deals, Quotes & Invoicing

Deals, Quotes & Invoicing

Build quotes, get discount approvals, and turn deals into invoices.

Manage product catalog

Admin creates, edits, and manages products in the catalog. Sales users view the catalog.

Create quote on opportunity

A sales user creates a Quote with line items on an existing Opportunity.

Discount approval workflow

When a Quote line item discount exceeds the configured threshold, the Quote enters a "Pending Approval" state requiring Sales Manager authorization.

Approve or reject quote discount

Sales Manager reviews a pending approval request and approves or rejects the discount.

Send and track quote

Sales user sends a Draft Quote to the customer, then records the customer's acceptance or rejection.

Convert quote to invoice

An Accepted Quote is converted to an Invoice. All line items are copied.

Record payment on invoice

An authorized user records a payment against a Sent or Overdue Invoice. Invoice auto-closes when fully paid.