Customer Support & Ticketing
Log, work, and resolve customer support tickets.
Create support ticket
An Admin or Support Agent creates a new support ticket linked to a customer contact.
Assign and work ticket
A ticket is assigned to a Support Agent who works the issue, adds comments (internal notes and public replies), and updates ticket details.
Resolve and close ticket
An agent resolves a ticket by providing resolution notes. The ticket auto-closes after a configurable period, or is manually closed.
Reopen ticket
A Resolved or Closed ticket is reopened because the issue persists or reoccurs.
Merge duplicate tickets
Admin merges two duplicate tickets into one, combining conversations, activities, and files.