EasyCRM

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User guide
Authentication & Access Control
  • User login
  • MFA enrollment
  • Password reset (self-service)
  • Admin creates user account
  • Admin changes user role
  • Deactivate or reactivate user
  • Change own password
  • Admin force-logout or MFA reset
  • Social login registration & sign-in
Contacts & Companies
  • Create company
  • Create contact
  • Detect and merge duplicate contacts
  • Detect and merge duplicate companies
  • Import contacts or companies via CSV
  • Export list view data
  • Delete company with cascade
Leads & Sales Pipeline
  • Create & qualify lead
  • Assign leads (manual & self-assignment)
  • Convert lead to opportunity
  • Move opportunity through pipeline stages
  • Close opportunity — won
  • Close opportunity — lost
  • Reopen closed opportunity
Deals, Quotes & Invoicing
  • Manage product catalog
  • Create quote on opportunity
  • Discount approval workflow
  • Approve or reject quote discount
  • Send and track quote
  • Convert quote to invoice
  • Record payment on invoice
Customer Support & Ticketing
  • Create support ticket
  • Assign and work ticket
  • Resolve and close ticket
  • Reopen ticket
  • Merge duplicate tickets
Marketing Automation
  • Create and manage campaign
  • Create and manage email templates
  • Execute drip sequence
  • Publish landing page and capture leads
  • Configure lead scoring rules
  • Landing page form submission (public)
Activity Tracking & Tasks
  • Log activity (call, email, meeting, note)
  • Manage tasks
  • View entity activity timeline
  • Quick-log from entity detail page
  • Link synced email to CRM records
Reporting & Dashboards
  • View role-based dashboard
  • Customize dashboard layout
  • Build custom report
  • Schedule and deliver report
Integrations
  • Connect email account (oauth 2.0)
  • Email sync and auto-link
  • Calendar sync
  • Click-to-call
  • Stripe payment webhooks
  • Configure outbound webhooks
Notifications & Alerts
  • Deliver in-app and email notification
  • Manage notification preferences
  • Admin configures global notification settings
Audit, Compliance & Security
  • View and search audit log
  • GDPR data export (right of access)
  • Anonymize contact (right to erasure)
  • Manage contact consent
System Configuration
  • Manage custom fields
  • Configure system settings
  • Global search
  • Execute bulk operations
  • Restore soft-deleted record
  • Purge deleted records
Social CRM Integration
  • Connect social media account (oauth 2.0)
  • Enrich contact with social profile
  • Configure social listening rule
  • Ingest social mentions (system)
  • Capture social lead from mention or dm or lead ad
  • Convert social mention to support ticket
  • Engage from CRM (reply or dm or comment)
  • Schedule and publish social post
  • Attribute social engagement to campaign
  • Disconnect or revoke social account
User guide›Activity Tracking & Tasks

Activity Tracking & Tasks

Log calls, emails, meetings, and tasks against any record.

Log activity (call, email, meeting, note)

An authorized user logs an activity (call, email, meeting, or note) against one or more CRM entities.

Manage tasks

A user creates tasks with due dates and priorities, tracks completion, and receives overdue reminders.

View entity activity timeline

A user views the chronological timeline of all activities linked to any CRM entity.

Quick-log from entity detail page

User uses quick-action buttons on entity detail pages to log activities with pre-populated context.

Link synced email to CRM records

Emails synchronized from Gmail/Outlook integration are auto-linked to CRM Contacts and Opportunities. Unmatched emails are queued for manual linking.