EasyCRM

Overview

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User guide
Authentication & Access Control
  • User login
  • MFA enrollment
  • Password reset (self-service)
  • Admin creates user account
  • Admin changes user role
  • Deactivate or reactivate user
  • Change own password
  • Admin force-logout or MFA reset
  • Social login registration & sign-in
Contacts & Companies
  • Create company
  • Create contact
  • Detect and merge duplicate contacts
  • Detect and merge duplicate companies
  • Import contacts or companies via CSV
  • Export list view data
  • Delete company with cascade
Leads & Sales Pipeline
  • Create & qualify lead
  • Assign leads (manual & self-assignment)
  • Convert lead to opportunity
  • Move opportunity through pipeline stages
  • Close opportunity — won
  • Close opportunity — lost
  • Reopen closed opportunity
Deals, Quotes & Invoicing
  • Manage product catalog
  • Create quote on opportunity
  • Discount approval workflow
  • Approve or reject quote discount
  • Send and track quote
  • Convert quote to invoice
  • Record payment on invoice
Customer Support & Ticketing
  • Create support ticket
  • Assign and work ticket
  • Resolve and close ticket
  • Reopen ticket
  • Merge duplicate tickets
Marketing Automation
  • Create and manage campaign
  • Create and manage email templates
  • Execute drip sequence
  • Publish landing page and capture leads
  • Configure lead scoring rules
  • Landing page form submission (public)
Activity Tracking & Tasks
  • Log activity (call, email, meeting, note)
  • Manage tasks
  • View entity activity timeline
  • Quick-log from entity detail page
  • Link synced email to CRM records
Reporting & Dashboards
  • View role-based dashboard
  • Customize dashboard layout
  • Build custom report
  • Schedule and deliver report
Integrations
  • Connect email account (oauth 2.0)
  • Email sync and auto-link
  • Calendar sync
  • Click-to-call
  • Stripe payment webhooks
  • Configure outbound webhooks
Notifications & Alerts
  • Deliver in-app and email notification
  • Manage notification preferences
  • Admin configures global notification settings
Audit, Compliance & Security
  • View and search audit log
  • GDPR data export (right of access)
  • Anonymize contact (right to erasure)
  • Manage contact consent
System Configuration
  • Manage custom fields
  • Configure system settings
  • Global search
  • Execute bulk operations
  • Restore soft-deleted record
  • Purge deleted records
Social CRM Integration
  • Connect social media account (oauth 2.0)
  • Enrich contact with social profile
  • Configure social listening rule
  • Ingest social mentions (system)
  • Capture social lead from mention or dm or lead ad
  • Convert social mention to support ticket
  • Engage from CRM (reply or dm or comment)
  • Schedule and publish social post
  • Attribute social engagement to campaign
  • Disconnect or revoke social account
User guide›Reporting & Dashboards

Reporting & Dashboards

Build reports and dashboards to see what is happening.

View role-based dashboard

After login, a user sees a default dashboard tailored to their role with pre-built widgets showing relevant metrics.

Customize dashboard layout

A user customizes their dashboard by adding, removing, rearranging, and resizing widgets.

Build custom report

A user builds a custom report using a step-by-step guided builder, selecting entity, fields, filters, grouping, and display format.

Schedule and deliver report

A user schedules a saved report for periodic email delivery to specified recipients.